Another firm I know offered a discount for Web orders but didn't bother to tell its telephone operators about it. People called to check on the status of their orders and got people who knew nothing about the special deal. Many other firms are planning to hit the Web without even a rudimentary understanding of e-mail, discussion groups, or other online marketing weapons. Few of these Web-obsessed marketers stop to wonder how the orders will get to them (e-mail, usually), and few think through the process of taking an electronic order, confirming it, and fulfilling it quickly.
Unless you're an old hand at Net basics like participating in discussion groups, using e-mail, and transferring files, take the Net one step at a time.
- If you're worried about somebody stealing your pet domain name,
then by all means register it now. Registering a domain name doesn't
mean you have to put it to use in a Web site right away. Instead,
pick a discussion group and start participating.
- Come up with a good e-mail signature and add it to your discussion
postings, and then you'll be able to practice sending e-mail to
people who write you asking for more information.
- Try posting an ad or announcement on an online service's classified
area, or on a commercially-oriented discussion group like those
in the biz.marketplace hierarchy. Lots of companies take dozens
of orders a week from ads like these without a Web presence at
all.
- Visit as many Web sites as possible, and pay attention to what
you like and don't like about them.
The Web is growing incredibly fast by every estimate, but it'll still be there in six months. In fact, secure transfers and seamless video and audio will be that much easier to do by then. So unless you're already getting all you can out of simpler online marketing measures (and I'll be you're not), let the Web wait until you're ready to launch a presence that does your business proud.