These days, there seem to be two kinds of businesses: givers and takers. Giver businesses are quick to give freebies to customers and prospects. The freebies may be gifts, but more likely come in the form of information. The right information is worth more than a gift and often even worth far more than money.

In fact I've added a new personality trait to my list of characteristics possessed by successful guerrillas. I've always known they were blessed with infinite patience and fertile imaginations. I've written in awe of their acute sensitivity and their admirable ego strength. I've raved about their aggressiveness in marketing and their penchant for constant learning.

Now, I'm impressed, but not surprised, at their generosity. They are, every single one of them, generous souls who seem to gain joy by giving things away, by taking their customers and prospects beyond satisfaction and into true bliss. They learn what those people want and need and...

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