How to regain control of a sales situation.

Control the sales interview by using who, what, how, why, when - probing questions and listen! You can always regain control of the sales interview from the prospect who has gotten off the track by asking a probing question. Information is you ally! By probing and active listening, you gain the involvement of your prospect, you give the prospect ownership in the sales situation. You and the prospect become co-consultants, working together to best satisfy the prospect's needs.