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Tip for June 17, 2007

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Determining how unsatisfactory service affects the prospect.

Determine if unsatisfactory service causes the prospect a loss in money, time, or peace of mind. Does the unsatisfactory service cause the prospect anxiety or aggravation? What about the lost time to placate a supervisor and the time involved in getting replacement? It's up to you to determine by questioning how unsatisfactory service impacts on the customer contact's time, money and/or peace of mind.

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