A Guerrilla's follow up is meticulous, bordering on fanatical. They take personal responsibility for making sure everything sold is delivered exactly as specified. They take full responsibility for any and all slip-ups regardless of who may be at fault back at the office or warehouse. They get right on top of remedying the situation. When all goes well, they credit the support staff. They return to the customer within 30 days of delivery to see that all is running well. When it is they ask for referrals.