Confirm every order

One of the great barriers to increased sales in cyberspace is the lack of a direct connection between buyer and seller. Customers place orders, but they don't really know the order was received and is being shipped until they hear from the seller. The sooner you can confirm each order, the happier and more comfortable your customers will be. Make it a goal to confirm every order within 24 hours of receiving it. In your confirmation, repeat the contents of the order and the sale price, and then state when and how the order will be shipped. Your customers will appreciate your follow-up and professionalism.